Singular Crafts Return and Shipping Policy

Last Updated on: 26/03/2024

1. Returns and Exchanges

At Singular Crafts, we strive to provide you with high-quality personalized products that meet your expectations. If you are not satisfied with your purchase, we offer returns and exchanges under the conditions outlined in this Return and Shipping Policy.

2. Eligibility

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, in the same condition as received, and in its original packaging.
• The request for a return or exchange must be submitted within 15 days from the date of delivery.
• Customized or personalized items are generally not eligible for returns or exchanges, as they are tailored to your specific design.

3. Returns Process

To initiate a return or exchange, please follow these steps:

• 1. Contact our customer support team at info@singularcrafts.com with your order number and details about the item you wish to return or exchange, and any picture or extra information that displays the quality or printing issue of the product (if any).
• 2. Our customer support team will contact our manufacturers in order to find a solution.
• 3. After reaching an agreement, our customer support team will provide you with instructions on how to proceed, including the return address and any required documentation.
• 4. Return the item in its original packaging, along with any included accessories and documentation, to the provided address.

4. Exchanges

If you wish to exchange an item for a different size, color, or design, please follow the returns process mentioned above. Once the returned item is received and inspected, we will process the exchange and ship the replacement item to you.

5. Shipping Costs

Return shipping costs are generally the responsibility of the customer. In cases where the return is due to an error on our part (e.g., incorrect item shipped, damaged item), Singular Crafts will cover the return shipping costs.

6. Customs and Import Duties

For international orders, customers are responsible for any customs and import duties that may apply. These charges are not included in the total order cost or shipping charges and are the recipient's responsibility.

7. Address Accuracy

It is the customer's responsibility to provide accurate shipping information. Singular Crafts is not responsible for orders that are undeliverable due to incorrect or incomplete addresses provided by the customer. In such cases, additional shipping charges may apply to reship the order.

8. Shipping Delays

While we strive to ensure timely deliveries, Singular Crafts is not liable for delays caused by external factors such as weather conditions, customs clearance, or carrier issues.

9. Non-Returnable Items

Certain items, such as personalized and custom-designed products, may not be eligible for returns or exchanges unless they are defective or damaged upon arrival.

10. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@singularcrafts.com within the aforementioned period of time after receiving the item. We will work with you to resolve the issue and provide a replacement, exchange, or refund as appropriate.

11. Color Consistency

When purchasing a product, we display the same colors, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

12. Lost Orders Policy

For packages lost in transit, please get in touch with us within 15 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

13. Contact Us

You may contact Singular Crafts with any question about the Return and Shipping Policy at info@singularcrafts.com, Singular Crafts will make efforts to address your inquiry promptly.